We analyse online conversation about your brand, products or services throughout the customer journey. We start by identifying your priority target audiences on social media and creating a bespoke audience panel.
We group conversation into four key stages: consideration, purchase, experience and advocacy. This allows us to see what is influencing sales at each critical moment. By analysing conversation in this way, we can identify opportunities to remove barriers and drive purchases at every stage.
Through analysing conversations across the customer journey, we can help you to identify and act on opportunities to grow your business. We can help you to create campaigns and content targeted to your audience’s needs and wants at each stage.